No one wants to be left in the dark after placing an order. That’s why businesses are adopting WhatsApp order tracking—to keep customers updated instantly and reduce repetitive support queries.
AIWhatsChat allows brands to automate tracking notifications directly through WhatsApp, making the post-purchase experience smoother, faster, and more reliable.
Why WhatsApp Is Ideal for Delivery Notifications
Compared to email or SMS, WhatsApp is more responsive and personal. With open rates exceeding 90%, it’s the best platform to keep buyers engaged and informed.
Benefits of using WhatsApp for updates include:
Faster communication
Instant visibility on mobile
Reduced support tickets
Higher customer satisfaction
Learn about the benefits of WhatsApp automation
How AIWhatsChat Automates Order Tracking via WhatsApp
AIWhatsChat connects to Shopify, WooCommerce, and CRMs to streamline update flows. Here’s how it works:
Automatic Order Confirmations
Send a thank-you message and order summary immediately after checkout.
Shipping and Delivery Alerts
Notify customers at every step: packed, shipped, and out for delivery.
Tracking Links with One Tap
Embed the live tracking link directly into WhatsApp messages.
Returns & Feedback Requests
Automate feedback prompts and initiate return requests easily through chat.
Explore AIWhatsChat’s order tracking features
Case Study: Reducing Support Load Through Automation
A home decor brand using AIWhatsChat reduced repetitive “Where’s my order?” messages significantly. Their results:
45% fewer order-related tickets- 87% open rate on tracking messages
30% higher CSAT (Customer Satisfaction Score)
Read real success stories from our users
What’s Next for Order Tracking on WhatsApp
Upcoming innovations for tracking automation include:
Predictive delivery time updates using AI
One-tap reorders and returns inside WhatsApp
Multilingual shipping notifications
Explore chatbot trends for 2025 – Forbes
Start Automating Order Tracking with AIWhatsChat
Stay ahead of support delays and customer frustration. With AIWhatsChat’s WhatsApp order tracking, you deliver updates where customers actually read them.
